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Train delay compensation calculator
Was your train late? Pick the operator, enter the ticket price and the delay at arrival: the tool works out the compensation you are owed, how it is paid, the claim deadline and the link to the official form. Rules checked by our team on each operator's website.
Ticket price without extras (insurance, luggage…).
At the final destination shown on the ticket.
For a return, enter the full return price.
How train delay compensation works
In Great Britain, most operators run Delay Repay: you can claim from 15 or 30 minutes late depending on the company, up to the full ticket price after 2 hours, within 28 days. In the European Union, Regulation 2021/782 sets a floor since 7 June 2023: 25% of the fare from 60 minutes late at arrival and 50% from 120 minutes. Many operators go further, such as SNCF's G30 guarantee in France (from 30 minutes) or Renfe in Spain (up to 100%).
Delay is always measured at the final destination on your ticket. For a connecting journey on a single ticket, what counts is the delay at the end. Under EU rules, compensation is not due for extreme weather or natural disasters, but strikes by the operator's own staff do not count as exceptional circumstances.
Good habits
- Keep your ticket and note your actual arrival time.
- Claim quickly: 28 days in Britain, 90 days for SNCF G30, 3 months for Eurostar and Renfe.
- Ask for cash where possible: EU law gives you the right to money on request.
- Season-ticket and pass holders have their own rules: check the operator's page.
Compensation by operator
| Operator | Delay → compensation | Deadline |
|---|---|---|
| Great Britain – Delay Repay 15 (DR15) | 15–29 min : 25 %; 30–59 min : 50 %; 60–119 min : 100 %; 120+ min : 100 % | Within 28 days of the delayed journey |
| Great Britain – Delay Repay 30 (DR30) | 30–59 min : 50 %; 60–119 min : 100 %; 120+ min : 100 % | 28 days after travel |
| Eurostar | 60–119 min : 25 % (30 % voucher); 120–179 min : 50 % (60 % voucher); 180+ min : 50 % (75 % voucher) | 3 months from the delayed journey date (wait at least 24 h before claiming) |
| G30 guarantee – TGV INOUI (domestic) and INTERCITÉS | 30–59 min : 25 %; 60–119 min : 25 %; 120–179 min : 50 %; 180+ min : 75 % | 90 days from the date of travel |
| International TGV INOUI (Lyria, France-Italy, France-Spain, Luxembourg, Fribourg…) | 30–59 min : 25 %; 60–119 min : 25 %; 120+ min : 50 % | 90 days (G30 rule) |
| OUIGO (high-speed and OUIGO Train Classique) | 60–119 min : 25 %; 120+ min : 50 % | Automatic, no claim needed |
| Deutsche Bahn – Fahrgastrechte (passenger rights) | 60–119 min : 25 %; 120+ min : 50 % | Up to 12 months according to DB (EU rules give 3 months for complaints: claim quickly) |
| Renfe – Punctuality commitment AVE / Long distance / Avlo | 60–90 min : 50 %; 91+ min : 100 % | From 24 h after the train's arrival, up to 3 months after the travel date |
| Renfe – Medium distance (Media Distancia) | 16–30 min : 25 %; 31–60 min : 50 %; 61+ min : 100 % | Up to 3 months after the travel date (from 24 h after arrival) |
| Trenitalia – Frecce (Frecciarossa, Frecciargento, Frecciabianca), Intercity | 30–59 min : 25 %; 60–119 min : 25 %; 120+ min : 50 % | 1 year after travel (season tickets, carnets, passes: 1 year after expiry or last trip) |
| Trenitalia – Regionale | 60–119 min : 25 %; 120+ min : 50 % | 1 year (web form or post to the competent regional directorate) |
| SNCB/NMBS (Belgium) – domestic trains | 60+ min : 100 % | 3 months from the travel date (occasional delay) |
| TER (SNCF regional trains) | 60–119 min : 25 %; 120+ min : 50 % | Within 3 months (EU rule); check your region's rules |
| Regulation (EU) 2021/782 – rail passenger rights (EU legal minimum) | 60–119 min : 25 %; 120+ min : 50 % | Complaint within 3 months; payment within 1 month |
Frequently asked questions
How much is Delay Repay compensation?
On Delay Repay 15 operators, a single ticket earns 25% back for 15–29 minutes late, 50% for 30–59 minutes and 100% from 60 minutes. Delay Repay 30 operators start at 30 minutes. Claims must be made within 28 days.
How do I know if my train company uses Delay Repay 15 or 30?
Each train company publishes its scheme on its website; National Rail lists every company with a link to its compensation page.
What compensation does Eurostar pay for delays?
From 60 minutes late, Eurostar pays 25% in cash or 30% as an e-voucher; from 120 minutes 50% cash or 60% voucher; from 180 minutes 50% cash or 75% voucher, claimed within 3 months.
What are my EU rail passenger rights for delays?
Regulation (EU) 2021/782, in force since 7 June 2023, gives 25% of the fare from 60 minutes late and 50% from 120 minutes, paid within a month and in cash on request.
Do strikes count for compensation?
Under EU rules, a strike by the operator's own staff is not an exceptional circumstance, so compensation is still due when the delay thresholds are reached.
Official sources checked on 12 Oct 2026
cdn-fr.ouigo.com · eur-lex.europa.eu · europa.eu · int.bahn.de · mobilit.belgium.be · b-europe.com · bahn.de · bahn.de · belgiantrain.be · belgiantrain.be · belgiantrain.be · crosscountrytrains.co.uk · ecologie.gouv.fr · economie.gouv.fr · economie.gouv.fr · eurostar.com · gov.uk · greatnorthernrail.com · lner.co.uk · nationalrail.co.uk · renfe.com · sncf-connect.com · sncf-voyageurs.com · sncf-voyageurs.com
Free, indicative tool, updated by the TrainsNews team on 12 Oct 2026. Only the operator's published terms are binding. TrainsNews is not affiliated with any operator. Report an error · Version française : https://trainsnews.com/fr/calculateur-indemnisation-retard-train
